Frequent questions

The agreement signed between Visa and Disney allows Visa to grant Visa Classic, Visa Gold, Visa Platinum, Signature and Infinite cardholders who are new subscribers, 2, 3, 4 and for certain issuers up to 12 months respectively in the subscription to the Disney+ service in the participating countries. New subscribers with Visa Signature cards issued in Argentina receive 4 months.

All countries in Latin America and the Caribbean, with the exceptionof Brazil, Puerto Rico and Venezuela.

The benefit is not available in Brazil, Puerto Rico and Venezuela at this time, but we continue to work towards creating more opportunities and partnerships in the future.

The agreement signed between Visa and Disney regarding this benefit has a duration of two years. Visa Classic, Visa Gold, Visa Platinum, Visa Signature and Visa Infinite cardholders will be able to enjoy this benefit from Disney+ service's launch date as of November 17th 2022 and up to 2 years in participating countries.

To obtain the benefit, the eligible cardholder must go to beneficioslac.visa.com and follow the process of redeeming the benefit, which is very simple and straightforward. It only requires the validation of the card credentials to ensure that it is Visa Classic, Visa Gold, Visa Platinum, Visa Signature or Visa Infinite. After validation, you will be automatically redirected to the Disney+ environment where your registration will continue, and you will gain access to the Disney+ service.

All Visa holders in LAC, excluding Brazil, Venezuela and Puerto Rico who have a Visa Classic, Visa Gold, Visa Platinum, Visa Signature or Visa Infinite card that has had a transaction in the last 90 days, and who are new subscribers to the Disney+ service.

In order to qualify for this benefit, you must have a Visa Classic, Visa Gold, Visa Platinum, Visa Signature, Visa Infinite or a Visa card issued by a participating bank.

The benefit is only applicable for Visa Classic, Visa Gold, Visa Platinum, Visa Signature, Visa Infinite cards or Visa cards issued by participating banks

Your bank has a predetermined amount of vouchers available to their cardholders, as specified in the promotion's terms and conditions. Once the redeemed vouchers reach that limit, the benefit may no longer be available to be redeemed.

Please contact your bank to identify what opportunities you have in requesting a participating card.

In case of any inconvenience related to the validation of the eligibility to access the benefit and the generation of the redemption codes, the cardholder can request online support directly through the beneficioslac.visa.com page and an agent will be put in direct contact with the cardholder to support them in the process.

In case of any inconvenience related to the validation of the eligibility to access the benefit and the generation of the redemption codes, the cardholder can request online support directly through the beneficioslac.visa.com page and an agent will be put in direct contact with the cardholder to support them in the process.

In case of any inconvenience related to the validation of the eligibility to access the benefit and the generation of the redemption codes, the cardholder can request online support directly through the beneficioslac.visa.com page and an agent will be put in direct contact with the cardholder to support them in the process.

The benefit is only available to new subscribers of the Disney+ service.

The benefit period will begin on the Disney+ launch date and will last for 24 months, unless it ends earlier or is extended in accordance with the terms and conditions established for this benefit. For more information go to: beneficioslac.visa.com.

This information is required so Visa can validate your eligibility for this benefit offered only to valid Visa Classic, Visa Gold, Visa Platinum, Visa Signature and Visa Infinite cardholders. Visa will not make any charges to your card. Click here to know more about Visa's security and privacy practices.

Once you validate your eligibility by providing your full card number and expiration date, your voucher will be available for 24 hours at Visa offer portal: beneficioslac.visa.com. To claim your benefit, log in with the same card you provided before and complete the redemption process and subscription to Disney+.

As of June 26, 2024, the general entertainment content from Star and the sports content from ESPN will be integrated into Disney+. The new Disney+ will expand its content offering, providing subscribers with an enhanced experience and greater convenience by having the breadth and depth of the Disney+ and Star+ offerings in one place: Content for all ages, including family-friendly content, general entertainment, and ESPN sports, all on a single platform. All in one place, on a single app. If you choose to redeem your Star+ benefit before June 12th, you can continue to enjoy your benefit on Disney+ starting on June 26th. As of June 12, 2024, only the Visa Disney+ benefit will be redeemable for eligible cardholders.