FREQUENT QUESTIONS

The agreement signed between Visa and Disney allows Visa to grant Visa Platinum, Signature and Infinite cardholders who are new subscribers, 2, 3 and 4 months respectively in the subscription to the Disney+ service in the participating countries.

All countries in Latin America and the Caribbean, with the exception of Mexico, Argentina, Brazil, Puerto Rico and Venezuela.

The Benefit is not available in Mexico, Brazil, Puerto Rico, Argentina and Venezuela at this time, but we continue working to have more opportunities and partnerships in the future.

The agreement signed between Visa and Disney has a duration of two years, so that holders of Visa Platinum, Visa Signature and Visa Infinite Cards will be able to enjoy this benefit from the launch of the Disney+ service in the countries agreed as of 17 November 2020 and up to 2 years.

To obtain the benefit, the eligible cardholder must go to benefitslac.visa.com and follow the process of redeeming the benefit, which is very simple and straightforward. It only requires the validation of the card credentials to ensure that it is Visa Platinum, Visa Signature or Visa Infinite. After validation, you will be automatically redirected to the Disney+ environment where your registration will continue and you will gain access to the Disney+ service.

All Visa holders in LAC, excluding Argentina, Mexico, Brazil, Venezuela and Puerto Rico who have a Visa Platinum, Visa Signature or Visa Infinite card and who are new subscribers to the Disney+ service.

In case of any inconvenience related to the validation of the eligibility to access the benefit and the generation of the redemption codes, the cardholder can request online support directly through the "beneficioslac.visa.com" page and an agent will put in direct contact with the cardholder to support him in the process.

Any inconvenience related to creating a Disney+ account or using the Disney+ service should be addressed directly to Disney.

Cardholders eligible for the benefit can enjoy the gift months without obligation, so they can enjoy the benefit and cancel at any time. However, at the time of subscription, they must provide payment information and like any other subscription, they accept automatic billing once the gift months are over.

The benefit is only available to new customers of the Disney+ service.

The Promotion Period will begin on the Disney+ Launch Date and will continue for 24 months, unless it ends earlier or is extended in accordance with the terms and conditions established for this promotion, for more information go to: beneficioslac.visa.com.

This information is required so Visa can validate your eligibility for this benefit offered only to valid Visa Platinum, Visa Signature and Visa Infinite cardholders. Visa will not make any charges to your card. Click here to know more about Visa's security and privacy practices.

Once you validate your eligibility by providing your full card number and expiration date, your voucher will be available after 24 hours at Visa offer portal (www.beneficioslac.visa.com). To claim your benefit, log in with the same card you provided before and complete the redemption process and subscription to Disney+.