Frequent questions

As a benefit, an agreement signed between Visa and Disney allowed Visa to grant Visa Platinum, Signature and Infinite cardholders, respectively, 2, 3 or 4 months for free in new subscriptions to the Disney+ service in the participating countries.

All countries in Latin America and the Caribbean, with the exception of Argentina, Brazil, Puerto Rico and Venezuela.

The benefit is not available in Brazil, Puerto Rico, Argentina and Venezuela at this time, but we continue to work towards creating more opportunities and partnerships in the future.

The agreement signed between Visa and Disney regarding this benefit has a duration of two years. Visa Platinum, Visa Signature and Visa Infinite cardholders will be able to enjoy this benefit from Disney+ service's launch date as of November 17th 2020 and up to 2 years in participating countries.

To obtain the benefit, the eligible cardholder must go to beneficioslac.visa.com and follow the process of redeeming the benefit, which is very simple and straightforward. It only requires the validation of the card credentials to ensure that it is Visa Platinum, Visa Signature or Visa Infinite. After validation, you will be automatically redirected to the Disney+ environment where your registration will continue and you will gain access to the Disney+ service.

All Visa Platinum, Visa Signature or Visa Infinite cardholders that have had a transaction in the last 90 days, residing in a Latin American or Caribbean country, with the exception of Argentina, Brazil, Venezuela and Puerto Rico, that are not Disney+ subscribers yet.

In order to qualify for this benefit, you must have a Visa Platinum, Visa Signature, Visa Infinite or a Visa card issued by a participating bank.

The benefit is only applicable for Visa Platinum, Visa Signature, Visa Infinite cards or Visa cards issued by participating banks.

Your bank has a predetermined amount of vouchers available to their cardholders, as specified in the promotion's terms and conditions. Once the redeemed vouchers reach that limit, the benefit may no longer be available to be redeemed.

Please contact your bank to identify what opportunities you have in requesting a participating card.

In case of any inconvenience related to the validation of the eligibility to access the benefit and the generation of the redemption codes, the cardholder can request online support directly through the beneficioslac.visa.com page and an agent will be put in direct contact with the cardholder to support them in the process.

In case of any inconvenience related to the validation of the eligibility to access the benefit and the generation of the redemption codes, the cardholder can request online support directly through the beneficioslac.visa.com page and an agent will be put in direct contact with the cardholder to support them in the process.

Cardholders eligible for the benefit can enjoy the gift for months without obligation, so they can enjoy the benefit and cancel at any time. However, at the time of subscription, they must provide payment information and like any other subscription, they accept automatic billing once the gifted months are over.

The benefit is only available to new subscribers of the Disney+ service.

The benefit period will begin on the Disney+ launch date and will last for 24 months, unless it ends earlier or is extended in accordance with the terms and conditions established for this benefit. For more information go to: beneficioslac.visa.com.

This information is required so Visa can validate your eligibility for this benefit offered only to valid Visa Platinum, Visa Signature and Visa Infinite cardholders. Visa will not make any charges to your card. Click here to know more about Visa's security and privacy practices.

Once you validate your eligibility by providing your full card number and expiration date, your voucher will be available for 24 hours at Visa offer portal: beneficioslac.visa.com. To claim your benefit, log in with the same card you provided before and complete the redemption process and subscription to Disney+.